FAQ

You can place an order by contacting our sales team through email or phone. We will guide you through the process and provide all necessary details.

We offer two primary payment options:

• Bank Transfer: 80% advance payment at the time of order placement and 20% balance payment against the Bill of Lading (B/L).
• Letter of Credit (L/C): 50% deposit at the time of order placement and the remaining 50% paid through an Irrevocable Letter of Credit (L/C) at sight.

Currently, we primarily accept payments via bank transfer and letter of credit.
We do not accept payments via Western Union, cryptocurrency, or other non-bankable methods.

We accept payment in USD only

All invoices and payments are processed through our company’s bank accounts only. We use Bank Central Asia (BCA) with the Swift code CENAIDJA. Payments should be directed to our company account in Indonesia.

Due to L/C fees, we do not accept L/C for volumes less than 1 container.